Genpact is a service-oriented business. Since its founding in 1997, Genpact has emerged as a prominent force in the outsourcing and business process management sectors. The majority of Genpact’s income is derived from service provision. They typically provide intangible services on service enhancement and keep an eye on ongoing relationships. Service recommendations are given a lot of attention, and vendor management and collaborations are given more weight. Consequently, it suggests that Genpact is more of a service-oriented company.
Genpact Company Overview
| Details | Info |
| Founded | 1997 (as a unit of GE); Became independent in 2005 |
| Founder | Pramod Bhasin |
| Headquarters | New York City, New York, United States |
| CEO | Balkrishan “BK” Kalra |
| Industry | Business Process Management & IT Services |
| Services | Digital Transformation, Finance & Accounting, Supply Chain, Risk & Compliance, Data & Analytics, AI & Automation |
| Global Presence | Operations in 30+ countries |
| Employees | 100,000+ (approx.) |
| Official Website | www.genpact.com |
Company History
In 1997, Genpact was established as a division of General Electric. GE Capital International Services (GECIS) was the original name of the Gurgaon-based business. Under the direction of CEO Pramod Bhasin, it began with 20 workers and was established with the goal of offering GE’s businesses business process outsourcing solutions. By 2004, GECIS managed about 700 company operations for GE that had moved from the United States to India, bringing in $426 million in revenue.
Current Status
Based in New York City, New York, Genpact Ltd. is an American provider of information technology services, consulting, and outsourcing. With more than 125,000 employees and a legal domicile in Bermuda, Genpact was established in Gurgaon, India, and serves customers in more than 30 nations globally.
Future Outlook
Genpact is successfully transitioning to AI-driven services and higher-value technology. In FY2025, its revenue increased 17% to $1.2 billion, or 24% of total revenue, which fueled an increase in operational leverage and margin. For FY2026, its management aims for at least high-teens ATS growth, 7% revenue growth, and 10% EPS growth, along with additional gross margin improvement.
Despite accelerated growth and a structurally improved business mix, Genpact trades at a ~10x forward multiple, which is significantly below the sector median. Genpact Limited (G) is still performing admirably in comparison to its goals, and the outcomes of the most recent fiscal year are extremely encouraging.
More than half of Genpact’s revenue growth is being driven by ATS, and the company’s revenue per staff is increasing. Additionally, its inherently superior gross margins are generating its additional revenue. Operating leverage will continue to increase because all of these indicators are positive.
