Yes, Netcracker is a product based company. It primarily designs and markets its own telecom software products, particularly OSS and BSS solutions for telecom and cable service providers. However, it also offers some services in helping customers install and operate these products.
Netcracker designs, develops and licenses its own software platforms for communication service providers. At the same time, it supports clients with consulting and delivery services, sometimes making it feel like a service-based company to employees. Still, its core business is product development.
Here is a quick overview of Netcracker
| Details | Info |
| Founded | 1993 |
| Founders | Bonnie Ward, Michael Feinberg |
| Headquarters | Waltham, Massachusetts, USA |
| Parent Company | NEC Corporation |
| CEO | Andrew Feinberg |
| Industry | Telecom Software |
| Products | OSS/BSS software |
| Services | Consulting, managed services, outsourcing |
| Employees | About 8,800 |
| Official Website | www.netcracker.com |
Company History
Netcracker started in 1993 as a telecom software company. It was done to build the full-stack OSS and BSS systems for telecom operators. Over time, the company grew to be cloud-native platforms, automation and artificial intelligence tools.
In 2008, NEC Corporation purchased Netcracker and incorporated it as a wholly owned subsidiary. After this acquisition, Netcracker expanded rapidly into the global markets. It also purchased a number of companies to bolster its software and services skills.
These movements helped Netcracker to advance its products and extend its reach to more customers across the world.
Current Status
Today, Netcracker has over 280 telecom and cable providers worldwide. It provides digital OSS/BSS platforms, cloud operations tools and customer engagement systems. The company constructs these platforms as ready-to-use products and licenses them to the clients.
Netcracker also offers professional services offering system integration, maintenance and managed services. These services assist customers to deploy and smooth running of Netcracker products. Because of this mix, some teams end up like service teams, but the company still derives most value from its product platforms.
Future Outlook
Netcracker is planning to expand its cloud-native and 5G software solutions. The company also has an eye on growth in areas such as satellite communication and virtual networks.
In the coming years, Netcracker will focus on improving its product platforms and make them faster and easier to use.
