Yes, Freshworks is a product based company. Freshworks Inc. is a top contender of SaaS (Software as a Service), whose software products, developed and marketed by the company, are cloud-based. The company comes up with customer support, IT service management, sales, and marketing team tools. Its products such as Freshdesk, Freshservice, and Freshsales are used by businesses globally to perform daily business tasks in a more efficient way.
In comparison to service-based organizations that handle projects assigned to their clients, Freshworks develops ready-to-use software products and sells them to clients at a subscription.
Here is a Quick Overview of Freshworks
| Details | Info |
| Founded | 2010 |
| Founders | Girish Mathrubootham and Shan Krishnasamy |
| Headquarters | San Mateo, California, United States |
| Company Type | Public |
| Listed On | Nasdaq (FRSH) |
| Industry | SaaS, Cloud Computing |
| Employees | 4,900 (2023) |
| Revenue | $596 million (2023) |
| Official Website | www.freshworks.com |
Company History
Freshdesk began in 2010 in Chennai, India as Freshworks. The company was started by Girish Mathrubootham and Shan Krishnasamy and their aim was to develop an easy to use and low priced customer support software.
In 2014, the corporation introduced Freshservice to provide IT service management software. It launched Freshsales in 2016, which is a CRM product. Freshdesk changed its name to Freshworks Inc. in 2017 to announce its expanding product range.
In September 2021, Freshworks also reached a big milestone with being the first Indian SaaS firm to list on Nasdaq. This firm had earned more than $1 billion during the initial public offering. It also got investments from firms such as Accel, Tiger Global and CapitalG over the years.
Freshworks also aimed to boost its IT management offerings in May 2024 by purchasing Device42. Girish Mathrubootham was appointed as the new executive chairman, with Dennis Woodside coming in as the CEO.
Current Status
Freshworks is a global company that provides services to businesses. The company provides cloud based CRM and ITSM products that can assist companies in controlling customer relationships, Information technology systems and marketing services.
Freshworks had a revenue of $596 million in the year 2023. It has approximately 4,900 employees across the world. The company still enlarges its products and upgrades its cloud platform.
Future Outlook
The objective of Freshworks is to expand globally and increase profitability. The company will invest in artificial intelligence capabilities and product innovation. Having a high-caliber leadership and facing increasing demand for SaaS tools, Freshworks keeps increasing its status as a leading company that produces products.
